How can I check the status of my order?
You will receive a confirmation email upon our receipt of your order. You will also receive a shipment confirmation once your order has shipped along with a tracking number. If you have additional questions, please feel free to contact us at firstname.lastname@example.org or call 855 554 5931
What forms of payment do you accept?
Visa, Mastercard and American Express
How long will it take for me to receive my order?
Most of our orders ship out in one business day, subjected to stock availability and payment processing. Standard shipping may take about 5-7 business days, priority shipping takes around 3-5 business days, and Express Shipping takes about 2-3 business days
What if the items I order are out of stock?
We will email or call you in the event that we can't fill your order and suggest a close substitution.
Can I change or cancel an order?
Once it has been shipped you cannot cancel or change your order. You can return the items at your expense for a credit and / or exchange.
Do I have to pay sales tax?
Yes, all applicable state taxes apply to your order.
What do I do if I want to return an order?
Return unused, unworn, unwashed items only for a refund or exchange. Ship at your own expense to:
Attn: AWS Returns Dept.
Alien Workshop Store
14350 Myford Rd
Irvine, CA 92606
We cannot accept clothing that has been worn or washed. We cannot accept returns for decks, complete skateboard, wheels, bearings, tools or any accessories that have been used. Please fill out the return / exchange form that was included with your order.
Can I place an order if I live somewhere other than the United States?
No, we ship to the U.S. and U.S. territories ONLY.
Can my order be shipped to a PO Box or Military Address?
We can ship to APO or FPO (military destinations) but do NOT ship to P.O. Boxes.